Airline Solutions

Operating in a highly dynamic environment, the Airline industry is constantly facing the challenges of razor-thin margins, volatile energy costs and shifting customer loyalty.

It has become imperative for Airlines to build differentiators that can help them to improve their existing business processes and reduce costs. Being the preferred technology partner to some of the world's best Airlines, Sonata provides Airline solutions that can address the most pressing business needs. Our services and solutions enable Airlines to increase revenues, reduce costs and effectively improve business and compliance processes.

Partnering with Sonata – Advantages :

  Comprehensive portfolio of services that help Airlines to get the most from their technology investments
  Customized Airline solutions tailored to address the needs of the industry

•   Portal solutions that help Airlines to enhance traveller’s experiences and strengthen profitability by creating a

    collaborative and flexible environment

•   Pricing solutions that help Airlines respond quickly to dynamic market needs on product pricing

•   Compliance solutions that pro-actively address requirements triggered by market forces or compliance mandates

•   E-commerce solutions that help in reducing distribution costs and enable Airlines to stay ahead in an extremely

    competitive market

  Enhanced revenue generation through optimized resource management
  Dedicated team of domain and technology experts with deep industry knowledge and experience
  Cost-effective, global delivery model
  Reduction in costs, time to market and high quality services

			•   Business Intelligence •   Armor- Pricing Decision Support System
			•   Web Analytics Framework •   E-Commerce Solution •   Catering Solution •   Mobility
			•   ARM- Aviation Resource Manager •   Portal and Collaboration Solution •   Document Management System •   Workforce Mobility
			•   Integrated IT and BPO Services •   Offshore Development Center •   Application Renewal and Migration •   Remote Helpdesk and Infrastructure Support
			•   Web application Security Testing Framework •   PCI DSS Compliance Framework

Our solutions and services help Airlines address the following business needs :

Increase in Revenue and Profit

With each passing year, achieving profitability in the Airline industry has become an increasingly difficult task.  Declining revenues and shrinking profit margins are the major concern areas for Airlines. With price being the most effective lever for increased profitability, having an optimal pricing solution is pivotal. Furthermore, Airlines can differentiate themselves by unbundling their services and selling personalized products which can help them to gain ancillary revenues. This has become a necessary ingredient to achieve bottom-line profit at the end of the fiscal year.

Customer Focus

As Airlines struggle to gain market share and sustain profitability in today’s competitive and economically demanding environment, they have realized that capturing the customer mind space is extremely important. Airlines are constantly thinking about enhanced, quicker and simpler ways of delivering products and services to customers. They are developing new methods to manage their customer relationships to optimize customer loyalty and revenues. Airlines are now moving to the next level, from customer satisfaction to customer centricity, by defining new standards of service quality and IT architecture.

Operational Excellence

In today’s competitive world, Airlines are striving hard to achieve a distinct advantage over their peers in the industry. In order to achieve enhanced productivity at reduced costs, having an efficient operations strategy which is aligned to the overall corporate strategy of the organization is important.

Cost Optimization

The business functions in Aviation Companies need to have a low cost strategy in order to combat the growing complexity and increased competition pressures. It is imperative for an organization to stay competitive by focusing on core operations and adopting global sourcing strategy especially for IT and ITeS services.

Manage Risk and Compliance

The dynamics of air travel have changed significantly in the last few years. Security risks, costs and regulatory requirements have all multiplied, and the market has become more competitive. Technology has enabled Airlines to connect directly with the travellers and provide them easier access to information. Through customer self-service and online bookings Airlines have been able to cut their operating costs significantly. While there has been a considerable rise in the number of online bookings the need for data security and secure business environment has become all the more important. Having a compliance framework, secure client-server and web-based applications is of high priority for the Airline industry.