Travel & Hospitality

The competitive nature of Travel & Hospitality, coupled with increasing customer demands, makes it very challenging for organizations in this domain to attract and retain customers. Technology plays a crucial role in enabling travel companies to manage smooth operations in this challenging environment.

 

Sonata, with its immense industry expertise in Travel & Hospitality, offers innovative & efficient solutions to leading Travel Agents, Tour Operators and Car Rentals. We offer a blend of emerging technologies & business expertise, which helps you grow your business faster.

 

 

The following are our offerings in the Travel & Hospitality domain :

 

 

Reservation Fulfillment	Mid-Office & Back-Office    Systems	Web Sales / Internet Booking
Pricing & Forecasting	Enquiries & Bookings	CRM
Yield Management	Load Planning	GDS / CRS Integration
Catalogs	Payments & Refunds	Loyalty Programs
Web Sales Platform	Banking & Reconcillation	Travel 2.0
Dynamic Packaging	Sale of Late Holidays
Travel 2.0	Loyalty Redemptions
GDS / Navitaire Integration	Web Sales Platform
Back-Office : ERP/CRM	Travel 2.0
DW & Analytics

 

 

Below are our solution accelarators for Travel and Hospitality domain :

 

SonnetTravel - eCommerce solution is an end-to-end travel management and distribution platform for travel enterprises. SonnetTravel enables to streamline the business processes and have a single bird eye view of the business to effectively manage & control the entire value chain.

USPs of SonnetTRAVEL are :

 

Acco is Sonata’s solution meant for Travel Intermediaries to manage their Hotel Inventories and Suppliers and connect to multiple external CRS systems in one go. Acco comprises of 3 components:

 THM- Web-based access to hotel suppliers for content upload and  management 
 Hopla- Connectivity to external inventories like - Pegasus, GTA, Travco, Hotel Beds  and internal inventory THM
 HSP- B2B and B2C front end for search, book, reservation, amendments and cancellations of hotels

Acco helps travel intermediaries to

 

GDSConnect is a distribution solution which connects to all the GDSs using a single unified solution thus addressing the needs of travel companies to replace their existing practice of maintaining their own separate connections to the primary global distribution systems.
GDSConnect enables convenient, XML based Web Services-API access to schedules, availability, fares, booking and fulfillment for Flight from multiple GDS inventories. GDSConnect is designed to support seamless flight availability, booking and booking inquiries from multi-GDS searches, intelligent caching, intelligent routes mapping, profile administration, MIS and CRM.
GDSConnect opens the door for online travel agencies [OTAs], tour operators, traditional travel agent and corporates to take advantage of its connect once – reach many service.

 

Sonata helps its TTL customers to become PCI compliant by providing PCI compliance services right from the PCI Gap Analysis phase to getting PCI certified.
Our proven consulting-led approach helps TTL customers to identify the PCI compliance gaps quickly and get fully prepared for QSA audit within 2-6 months.
Our proven solution accelerators – SonnetPCI and SonnetSecure helps to fast-track the implementation of PCI DSS and meet the critical deadlines for its compliance and helps to save upto 50% of compliance cost. Our modular approach to PCI DSS implementation provides TTL customers the flexibility to engage us at any stage of the compliance cycle.

 

Sonata’s in-depth understanding of the TTL vertical and strong track record of delivering successful Business Intelligence solutions has catalyzed the formation of the BIT framework. BIT framework is a pre-built repository of the key reporting needs of TTL enterprises based on our past experience in working with various TTL customers
BIT acts as a solution accelerator and brings considerable time and cost benefit due to our TTL customers due to reduction in Scope creep during the BI implementation process.

 

Sonata’s WebAnalytics for Travel  is a customized offering for Travel Enterprises which helps them to understand the behaviour of the visitors on their website and gauge the promotional campaign effectiveness, enhance customer web experience and provide customer centric information, which is crucial for the reach and revenue generation through this channel.

Web Analytics for Travel helps Travel customers   find answers to questions like :

 Who is visiting my website and from where?
 Which is the most popular destination?
 Which accommodations/ destinations/ hotels/ packages are more sought after?
 Which is the most profitable season for a particular destination/ package?
 How efficient is my website in matching search results for the end customer?
 How popular is my latest promotion campaign?
 Am I offering sufficient options/ supply of resources in the most searched categories?
 Is my site lagging anywhere in the features offered?
 Are there any technical issues which are hampering the performance of my site?

And many more…